Building 5 residents at Bayside Arbors in Tampa had a problem that wouldn’t go away. The power would cut out intermittently. When the power was out, the outdoor lights went dark, residents worried about their safety and frustration grew when garage doors wouldn’t open.
After replacing the breaker, the issue persisted. That’s when the team called a vendor to get to the bottom of it. The vendor quoted us $28,000 to replace the main panel. Even then, the fix would take weeks and leave residents without power for days.
That solution didn’t sit right with regional service trainer Jimmy Stastny.
“When I saw that bill, I said ‘no! I’m going to figure something out,’” Jimmy recalled. “Then, they said they would shut down power for three days. People live here. We can’t have that.”
For Jimmy, it was back to the basics, tracing the issue until he discovered there was a bad connection to the breaker. Once he got to the root of the problem, Jimmy went into solutions mode. It started with a trip to Bayside’s storage garage. He found an old panel, cut a new piece of sheet metal to protect against water damage and made a quick $100 trip to Lowe’s. In under two hours, Jimmy rebuilt the panel for Building 5 and restored power to residents.
“After I pieced everything together, boom, she worked!” Jimmy said. “I’ve never done anything quite to this extent, but it was satisfying to be able to figure it out and do it on my own.”
Jimmy’s fix happened last Tuesday. In the days since, residents have stopped Jimmy to thank him personally.
“I like taking care of my residents,” Jimmy said. “Just figuring out the root problem and making sure we can fix it in a timely manner, that’s what it’s about.”
For Bayside, the savings were undeniable. Avoiding a $28,000 bill was a major win. But for regional vice president Debbie Harris, Jimmy’s actions went far beyond the dollar amount.
“Jimmy is the kind of associate who makes an immediate impact,” Debbie said. “He takes pride in finding solutions, he doesn’t give up when the first answer doesn’t work and he shows our residents that we’ll always go the extra mile. Most people would be relieved to hand off a problem like this to a vendor. Not Jimmy. He leaned in, stayed persistent and made it right.”
Jimmy’s grit is part of what makes him a resource not just at Bayside, but across Tampa. As a service trainer, he takes calls from other properties, helps with turns and still finds time to handle his own work orders. Since he’s arrived, Bayside’s customer service scores have soared to a perfect 5.0 over the last 30 days for work orders.
Residents even call him out by name in reviews, praising his speed, efficiency and friendliness.
For Jimmy, this fix is a reminder of what it looks like to live our core values. Take initiative, own results and never settle for less than the best solution for residents.