At our core, the culture at The Connor Group sets us apart. Our people are committed, driven, and high-achievers. The key to our continued success comes down to checking one very important box during the hiring process – our people are cultural fits.
Partner and COO Bob Lloyd and regional head Brad Dykes talk about the importance of cultural fit, leading from the front, and long-term success at The Connor Group during this week’s associate video. Here are a few key takeaways from their conversation:
- Cultural fit is the single most important thing when hiring property managers, sales associates, and techs.
- It’s what we do today, not what we say, that matters the most. It’s absolutely critical that managers set the right example as leaders.
- We must hire people with commitment and grit to ensure long-term success.
Reopening amenities
Properties in Denver, Atlanta, Austin, Dallas, and Tampa have reopened common areas, fitness centers, and pools where possible. We will continue to open our amenities on a state by state basis following all health and safety guidelines.
We will continue our heightened cleaning schedule in all common areas. Partners Paul Leber and Dave Peacock are testing new cleaning solutions and a fogger machine to sanitize our properties. Depending on availability and testing, we may roll these out companywide. Stay tuned!
Childcare assistance
Starting June 1, the childcare assistance program will end. We are making this change as we move into the summer months when parents would be planning for child care regardless of the COVID pandemic. We began the childcare assistance program to support associates who needed child care when daycare centers and schools closed because of the COVID pandemic.
Customer surveys
Our April customer survey reports are in, and we are improving customer service scores! Our average score this spring was 3.81 up from 3.75 in the fall of 2019.
- 23 of our properties improved their score
- 17 properties are at or above the company standard of 3.85
- Congratulations to the team at Highland Station in Louisville for taking first place companywide with a customer service score of 4.37! Congratulations property manager, Theresa Taylor; senior director Kim Whitesell; lead tech, Mike Lanning; and sales associate Katie Davis. Outstanding work!
Properties not doing a great job
We have seen great momentum and mindset at 75% of our properties. We have others who have seen significant decreases in economic occupancy since the beginning of the year. They are:
- Southpark Morrison
- Saxon Woods
- Barton Creek
- Elliston 23
- Terracina
- Gardens at Cherry Creek
- West Village
- Pointe at Chapel Hill
We need to focus on executing our systems for traffic, renewals, and approved rentals. We must follow our credit underwriting and expense control systems. There is time to turn things in a positive direction, and it all starts with the right mindset!
Shout outs
SEO Specialist Ross Johnson and Partner Aaron Helfferich launched our new website last Friday after spending 175 hours improving our website. The website now loads three-times faster on mobile devices! New navigation features make it easier for visitors to find the information they need fast. They delivered a top-notch product with half of the marketing department’s previous staff. Relentless efforts, and a great example of people count!
Partner and property manager Erica McLoughlin, Partner and lead sales associate, Margaret Brown, and senior lead tech, Jamie Clapp, achieved a 94.5% economic occupancy at Estates at New Albany. They’ve also exceeded traffic, renewals, and approved rental goals in April. Amazing! On top of that, the team exceeded their NOI goal by $37,000 year-to-date, all while keeping expenses under control with an average turn cost of $32. Way follow our proven systems and deliver results Erica, Margaret, and Jamie!
© 2014 Photograph by Skip Peterson
