The drive between our Cincinnati and Dayton markets can be long. On any given day, Interstate 75 is filled with traffic and fender benders. If it’s raining or snowing – you can guarantee the highway will move so slow that you’ll wonder if you’re sitting in a parking lot.
For two of our Dayton maintenance techs, it’s a commute they braved for months to help our Cincinnati market.
Lead tech Josh Martin and turn tech Chris Jemo found themselves temporarily pitching in, filling service gaps at multiple Cincinnati properties. Despite the long drives, both associates quickly rose to the challenge with a can-do attitude.
“It’s not about Dayton or Cincinnati; it’s how can I help,” Josh said. “We have our competitions, yes. But at the end of the day, we are all one big team. We have the same goals. We’re All In.”
Josh found himself at McCauly Crossing for a seven-month stretch. He arrived in October of 2021, just as another associate resigned. While Josh was at McCauly, he helped the property achieve its revenue target four months early, positioning the team for a $1 million supplemental.
“We had a work order backlog, disorganized shop, and the previous tech was phoning it in. I had to get things under control and restore our customer service,” Josh said. “I communicated with my manager at the time to make sure we were achieving our goals.”
Chris trained at Wellington Place and briefly worked in Dayton before Sal called him up, asking for him to relocate.
“I’m happy to go wherever the help is needed,” Chris said. “Sal could have gone to anyone, but he came to me. Knowing that I could turn the tables for him in Cincinnati motivated me to go down there.”
With training from partners Paul Leber and Dave Peacock, Chris tackled turns at Arbors of Anderson and then moved to McCauly. Despite an hour’s drive each way, he would volunteer again, knowing what he knows now.
“Always jump on opportunities. Learning information from all of the lead techs I’ve worked with in Cincinnati helped me more than I could have imagined,” Chris said.
Chris and Josh returned to Dayton to complete upgrades at Austin Springs. Their All In attitude and commitment continue to shine through everywhere they go.
“These guys go wherever we need them; no questions asked,” Dave said. “They have a willingness to help no matter what, fix things right the first time and deliver great customer service.”