Residents are bringing floaties to the pool and hiking up the AC in their units. So, it’s time to ensure our service teams are ready to keep our physical facilities at an 8.25 or higher without breaking a sweat.
Our top trainers are sharing tips to help service associates this summer!
Partner and director of service training Paul Leber walks us through the correct process to take care of our pools. The video is the first service training video released on Connor Group TV this year – and expect more to come!
WATCH: How to properly maintain your pool
We all work together to achieve our goals. Partner and regional service trainer Dave Peacock said leasing office associates can assist technicians by checking the chemicals in the pool.
“If you’re not familiar with testing chemicals, get with your lead tech. It’s important to know the basic functions of your pool. Remember to treat the property like it is your business,” Dave said.
Dave dives into more pro pool tips for our service techs:
- Test chemicals three times a day.
- If there are issues, close your pool, so we are on top of it.
- Be vigilant. If something doesn’t look right, it’s probably not right. Water should be crystal clear, and main drains should be visible.
- Swing by on the weekend to check the pool.
If residents aren’t cooling off in the pool, they’re pumping their units with cold air. And it’s important to keep that cool air flowing. Paulsays our process begins with the correct inventory and knowing our monthly budgets on a daily basis.
Loop shares more of Paul’s pro tips:
- Preventative maintenance: If you have a dirty evaporator or condenser, clean it. Look around for other items that need to be fixed in the area you are working. Put on covers, be proactive and fix the problem before the resident ever knows there’s a problem.
- Check valve cores and brass caps. Broken ones cause leaks, especially at new acquisitions where we haven’t been the ones maintaining the property. $1.34 can save $50 in refrigerant and prevent an AC call.
- Always repair leaks. If you fix the leak, you won’t have to go back to recharge the unit. This will save you time and refrigerant in the long-term.
Partner and senior service trainer Rob Murray shares tips for our leasing office associates when residents call to report work orders:
- Let residents know to leave their AC on.
- Ask specific questions about the problem and where it is. Note that information on the work order will help the tech identify the problem and fix it quickly.
- Remind your techs to bring an air filter with them on every maintenance call. Dirty air filters cause ACs to freeze up.
Keeping our properties at standard comes down to people. Remember to utilize your resources! A five-minute conversation with a senior lead or trainer could save you two hours trying to figure it out.